Id
a0cD0000006RH0DIAW

Supporter Engagement Officer (Retention)

Type of role Communications and fundraising
Location United Kingdom
Salary £31,680.18
Contract type Permanent
Full Time 35 hours per week
Application Closing Date
Interview date Week beginning 4th November 2021
Start date 4 January 2022

VSO is the world’s leading international development charity that works through volunteers to create a fair world for everyone. At VSO we pride ourselves on doing development differently. We fight poverty not by sending aid, but by working through volunteers and partners to create long-lasting change in some of the world’s poorest regions. We bring key stakeholders together to co-ordinate collective action, from local organisations to national governments. Our programmes in Africa and Asia focus on health, education and livelihoods, with an increasing emphasis on resilience, peace building, social accountability, gender and social inclusion. We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change that will improve the lives of generations to come.

Role overview

Contribute to the development and delivery of a rich donor retention programme, helping reduce attrition and keep our existing donor base engaged, energised and inspired by VSO’s work. You will play a vital role in the retention team within VSO’s Supporter Engagement Team.

Skills, qualifications and experience

Are you passionate about creating a fair world for everyone?

At the heart of our Public Fundraising Strategy is the delivery of the best supporter experience to engage our loyal supporters and reach out to new audiences and to motivate the public to engage with our vision and purpose: A fair world for everyone: Creating lasting change through volunteering.

We are looking for an experienced supporter engagement officer (retention) with excellent communication skills. You will develop and deliver fundraising campaigns that inspire VSO’s warm supporters to keep donating, including VSO’s regular giving product and telemarketing, among other activities. You will work as part of the retention team and develop strong relationships with teams across VSO raising the profile of the Fundraising team and campaigns.

You can demonstrate:

• Good experience in direct marketing fundraising to drive income and manage attrition and engagement of supporters.
• Project management across multiple stakeholders (internal and external).
• Copywriting and/or editing skills.
• Great attention to detail in all areas of work, including in project management and feeding back and shaping effective and engaging fundraising copy.
• Understanding and experience of data segmentation and personalisation.
• Excellent communication skills used to working with stakeholders at all levels both internally and externally. Plus show you are a great team player.
• Competent in Microsoft tools for presentation, campaign management and budget management to a strong level.
• Ability to show initiative and develop processes to manage and improve campaigns.
• Excellent organisational skills and the ability to work towards multiple deadlines at the same time.


Competencies and Behaviour
At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

Equal Opportunities

VSO promotes equal opportunities and values a diverse workforce.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

If you’re interested in applying for this role, please download the job description for more information.

Once you’re ready to apply, click on ‘make an application’ below to complete the online form.

Make an application

VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).

Strategic Partnership Manager - Funding

Type of role
Location United Kingdom
Salary £41,153 per Annum
Contract type Permanent
Full Time 35 hours per week
Application Closing Date
Interview date TBC
Start date ASAP

VSO is the world’s leading international development charity that works through volunteers to create a fair world for everyone.
At VSO we pride ourselves on doing development differently. We fight poverty not by sending aid, but by working through volunteers and partners to create long-lasting change in some of the world’s poorest regions. We bring key stakeholders together to co-ordinate collective action, from local organisations to national governments.

Our programmes in Africa and Asia focus on health, education and livelihoods, with an increasing emphasis on resilience, peace building, social accountability, gender and social inclusion. We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change that will improve the lives of generations to come.

Role overview

Based in the UK and working within the Strategic Partnerships Team (Funding), this role will manage VSO’s relationship development and proactive positioning with major global foundations and other priority institutional donors. The role will include development and management of a focused engagement plan for a small number of key foundations and institutional donors, subsequent engagement and relationship development and high quality bid development. This will enable VSO to position for and secure high value new business opportunities to grow VSO’s global programme portfolio and deliver significant impact.

In return VSO offers:
• A friendly and supportive office environment
• Opportunities for flexible working and working from home
• Generous annual leave of 37 days (inclusive of public holidays)
• Competitive pension with Scottish Widows (matched at 5%)
• Cycle to work scheme
• Free parking at work
• Professional development
• Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.

Skills, qualifications and experience

Essential criteria
Knowledge/qualifications/Experience:
• Significant business pursuit experience and expertise developing strong relationships with
senior staff, decision makers and influencers at major global foundations, institutional donors
and their key implementing partners.
• Proven track record of securing large scale programme funding and follow-on programme
wins with major global foundations and institutional donors over the past three to five years.
• Experience leading high performing business pursuit teams working with technical experts,
geographic/country representatives, and external partners to win major programme bids.
• Strong network of existing relationships and contacts working in international development
programmes/funding for major global foundation, other major development donors and
implementing partners.
• Excellent interpersonal and coaching skills that will enable them to drive and build capabilities
of VSO’s business pursuit and global leadership teams
• Strong political and cultural awareness and sensitivity
• Knowledge and understanding of the role of volunteerism in development
• Knowledge and understanding of social inclusion, accountability, and resilience along with
technical expertise in one or more of VSO’s practice areas (education, health, livelihoods) and
initiatives.

Skills/Abilities:
• Excellent leadership skills, including the ability to inspire teams and partners
• Excellent personal relationship skills with substantial experience in networking and influencing
a diverse range of stakeholders in the UK
• Fluency in written and spoken English and/or French (additional language abilities welcome)

Desirable Criteria:
• Graduate degree in relevant course of study (e.g., business/public administration,
international development, public health, education)
• Knowledge of and previous experience in leading successful business pursuit teams and
sales performance.
• Previous volunteering experience (desirable).

Competencies and Behaviour

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

Equal Opportunities

VSO promotes equal opportunities and values a diverse workforce.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

If you’re interested in applying for this role, please download the job description for more information.

Once you’re ready to apply, click on ‘make an application’ below to complete the online form.

Make an application

VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).

Finance Manager (UK)

Type of role
Location United Kingdom
Salary £45,000 Per Annum
Contract type Permanent
Full Time 35 hours per week
Application Closing Date
Interview date ASAP
Start date ASAP

VSO is the world’s leading international development charity that works through volunteers to create a fair world for everyone. At VSO we pride ourselves on doing development differently. We fight poverty not by sending aid, but by working through volunteers and partners to create long-lasting change in some of the world’s poorest regions. We bring key stakeholders together to co-ordinate collective action, from local organisations to national governments. Our programmes in Africa and Asia focus on health, education and livelihoods, with an increasing emphasis on resilience, peace building, social accountability, gender and social inclusion. We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change that will improve the lives of generations to come.

Role overview

This is an exciting opportunity for a qualified accountant with good technical skills and a ‘can-do’ attitude who is seeking to develop their management skills. The primary focus of this role is to manage the UK office (Kingston) finance operations team, responsible for supplier, volunteer and staff payments and ensuring compliance with accurate and timely external reporting, accounting regulations and UK tax requirements.

In return VSO offers:

• A friendly and supportive office environment
• Opportunities for flexible working and working from home
• Generous annual leave of 37 days (inclusive of public holidays)
• Competitive pension with Scottish Widows (matched at 5%)
• Cycle to work scheme
• Free parking
• Professional development
• Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.

Skills, qualifications and experience

• A fully qualified accountant with a recognised qualification (ACCA, ACA, CIMA, CPA)
• Technical accounting skills, especially in relation to statutory accounting.
• Sound knowledge of Charity specific accounting, VAT, taxation and other compliance requirements.
• Strong analytical skills and highly numerate.
• Strong IT skills, including accounting and reporting packages and especially Excel.
• Experience of identifying and implementing process, system and control improvements.
• Hands-on, pro-active approach to working; proven to be detail-oriented.
• Experience of effectively managing and developing staff (directly preferred)
• Experience of building relationships with and managing internal and external stakeholders.
• Experience of business partnering non-finance colleagues.
• Strong verbal and written communication skills.
• Effective influencing and networking skills.
• Ability to adapt communication style (e.g. to explain financial information to non-financial staff in a clear and concise way).
• Commitment to VSO’s mission and values.
• Experience of the not for profit sector.

Competencies and Behaviour

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

Equal Opportunities

VSO promotes equal opportunities and values a diverse workforce.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

If you’re interested in applying for this role, please download the job description for more information.

Once you’re ready to apply, click on ‘make an application’ below to complete the online form.

Make an application

VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).

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