Contact us

Our team is here to help with any enquiries you might have.

Choose a topic to get in touch with the right people at VSO.

General enquiries

For all general enquiries, please contact us:

Email

Write to enquiry@vsoint.org

Phone

Call us on (+44) 20 8780 7500 (available 9am-5pm BST)

Post

Send your letter to:

VSO  
100 London Road  
Kingston-Upon-Thames  
KT2 6QJ  
United Kingdom

Overseas emergencies

Duty officer: +44 (0)7827 980 612 (outside UK office hours only). 
This telephone number is for use in an overseas emergency only.

VSO complaints process

We take concerns and complaints about our work, staff and levels of service very seriously.  If you do not feel that we have met the high standards you expect, we want to know.

How to make a complaint

Volunteering

For volunteering enquiries, please email recruitment@vsoint.org.  If you wish to talk to us, please email us and a member of our team will be happy to arrange a call.

Partnerships and general country office enquiries

Contact your local VSO office for more information.  
Not sure who to speak to? Contact VSO International using the details at the top of the page.

Media team, UK office

For media and press enquiries, case studies and interviews.

Email

Write to: press@vsoint.org 

Phone

Monday - Friday 9am-5pm: +44 (0) 20 8780 7640

Out of hours mobile for urgent media enquiries: +44 (0) 7500 918 478 

These contact details will connect you to members of our media team; please only use the media team contact details if you are a journalist or have a genuine media enquiry. Thank you. 

Safeguarding and Child Protection

Protecting children, young people and vulnerable adults from harm is central to achieving our mission of ending global poverty.

At VSO we are committed to ensuring the experience of our organisation is one that is free from any form of abuse or exploitation. Everyone who comes into contact with any person associated with VSO should at all times feel respected and safeguarded.

To enforce this, VSO’s global safeguarding policy has a range of preventative measures and systems to prevent any form of abuse, and clear procedures for disciplinary action in the event this policy is breached.

If you have concerns or wish to talk to someone in confidence about a safeguarding issue please contact the Lead Safeguarding Officer at VSO on +44 (0)20 8780 7500 or safeguarding@vsoint.org

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