Door-to-door and telephone fundraising

VSO is delighted to be continuing our door-to-door fundraising programme in partnership with REAL Fundraising in 2021.

Door-to-door and telephone fundraising are some of the most cost-effective ways of recruiting and engaging new regular supporters, as well as raising awareness of the work we do.

Since 2007, door-to-door and telephone fundraising has helped us raise millions of pounds in vital income. Because of the generous gifts from our supporters via direct debit or recurring card payments, we are able to plan for the future and offer even more support to the world’s poorest countries.

We work with specialist agencies who help us coordinate and carry out our campaigns. All fundraisers undergo thorough training prior to starting work and are monitored closely by us and the agency they work for.

When choosing an agency to fundraise for VSO, we undertake a rigorous procurement process to ensure they meet our standards in terms of compliance and approach to fundraising. It’s equally important to us that the fundraisers we work with are as passionate about our work as we are.

COVID-19 fundraising safety measures

All fundraisers currently working for VSO have been trained to keep to strict social distancing guidelines and will be provided with the necessary protective equipment and materials to ensure you feel as safe as possible.

Following the introduction of the 3 tier system in England, we are closely adhering to the joint guidance provided by the Institute of Fundraising and the Fundraising Regulator when planning our activity.

We have made changes to the way we collect your details to ensure it is a contactless interaction and now offer new ways to set up your donation, including via a call-back service, so you can choose exactly how you’d like to support us.

The conduct of our fundraisers

Our monitoring processes ensure that all VSO fundraisers meet members of the public with high levels of respect and courtesy. Our fundraisers work within guidelines and regulations set out by the Public Fundraising Regulatory Association and the Fundraising Standards Board.

We welcome any comments you have about our fundraisers and take any complaints extremely seriously. If you would like to speak to us about the conduct of our fundraisers or have any further questions, please don’t hesitate to contact our customer care team on 020 8780 7500 or by emailing enquiry@vsoint.org.

Areas where we fundraise

You may encounter our door-to-door fundraising teams in the following areas: Greater London, Essex, Devon (Taunton/Plymouth/Exeter), Bristol, Bath, Norwich, Norfolk, Cambridgeshire, Birmingham and the Oxfordshire/Swindon/Reading triangle, Cardiff, Gloucestershire, Pembrokeshire.

VSO fundraisers working on our current campaign
Two of our amazing VSO fundraisers working on our current campaign

How do I know if a fundraiser is genuine?

All of our fundraisers will be trained on how to make you feel as comfortable as possible about their legitimacy as a VSO representative.

VSO door-to-door and street fundraisers will:

  • display as identification badge with an official logo, their name and a photo.
  • have clear VSO branding on their clothing and supporting materials.

VSO telephone fundraisers will:

  • start the call by explaining that they are calling on behalf of VSO.
  • explain that they are fundraisers working for a professional fundraising agency, when a donation is taken during the call.

If you are still unsure and would like to check whether we called your number or had fundraisers in your area, please feel free to email our Supporter Care team at enquiry@vsoint.org or call us on 020 8780 7500.