Supporter Care Coordinator

Type of role Communications and fundraising
Location United Kingdom
Salary £28,000 per annum
Contract type Permanent
Full Time 35 hours per week
Application Closing Date
Interview date To be confirmed
Start date ASAP

VSO is the world’s leading international development charity that works through volunteers to create a fair world for everyone. At VSO we pride ourselves on doing development differently. We fight poverty not by sending aid, but by working through volunteers and partners to create long-lasting change in some of the world’s poorest regions. We bring key stakeholders together to co-ordinate collective action, from local organisations to national governments. Our programmes in Africa and Asia focus on health, education and livelihoods, with an increasing emphasis on resilience, peace building, social accountability, gender and social inclusion. We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change that will improve the lives of generations to come.

Role overview

At VSO our supporters are vital to our work and at the heart of everything we do. We have a brilliant, innovative and creative Supporter Care Team who make a key contribution to the success of VSO’s volunteer recruitment, fundraising and public engagement in the UK. We are a friendly and supportive team; we are small but play a big role.

It is an exciting time at VSO, we are looking to grow our income and inspire long term support. To help us achieve our ambitions we are looking for a new Supporter Care Coordinator to join us who will be a key part of our team, delivering exceptional care and stewardship to VSO supporters, ensuring they feel valued, inspired and continue to support our work.

A lifelong involvement with VSO begins when a supporter first contacts our Supporter Care team. So, whether processing income, thanking supporters, maintaining our database, developing processes and procedures, or answering enquiries across multiple channels you will be vital to our success.

Skills, qualifications and experience

The ideal candidate will be someone with strong supporter service experience, used to working as part of a busy Supporter Care team delivering outstanding stewardship and care to existing and potential supporters and donors.

You will play a vital role processing and reconciling our income and maintaining the accuracy of our database (Raisers Edge). You will have significant database experience and a strong knowledge of gift administration processes (including gift aid). A strong attention to detail you will also enjoy delighting and communicating with supporters, donors and colleagues at all levels.

You will have considerable experience of collaborating across fundraising teams to ensure excellent care and stewardship to demonstrate the impact of VSO vital work around the world. You will work enjoy responding to enquiries and feedback about our work across multiple channels including social media. You will be passionate about our work and willing to go the extra mile to delight and inspire support.

If you are interested in joining our team and making an impact in the world – then please apply.

Competencies and Behaviour

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

Equal Opportunities

VSO promotes equal opportunities and values a diverse workforce.

Applications from people from under-represented backgrounds are particularly encouraged.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

Please ensure that you have the right to live and work in the UK for this role.

If you’re interested in applying for this role, please download the job description for more information.

Once you’re ready to apply, click on ‘make an application’ below to complete the online form.

Make an application

VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).

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