Senior Supporter Engagement Officer (Retention)

Type of role Communications and fundraising
Location United Kingdom
Salary £38,556 per year
Contract type Fixed Term
Contract length 15 months
Full Time 35 hours per week
Application Closing Date
Interview date Week commencing 6/12/2021
Start date ASAP

VSO is the world’s leading international development organisation that works through volunteers to fight poverty. Working in 24 countries around the world, our unique role in international development is to place committed volunteers with carefully selected organisations where their skills can have the greatest impact. Our extraordinary volunteers live and work in some of the world’s poorest communities. Sharing their unique skills and experience to generate new ideas and new ways of doing things, helping the communities they work in lift themselves out of poverty. We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change, that will impact generations to come. Join us and help us work towards our vision of a world without poverty.

Role overview

An exciting opportunity to contribute to the development and delivery of a rich donor retention programme; helping reduce attrition and keep our existing donor base engaged, energised and inspired by VSO’s work. You will play a vital role in the retention team within VSO’s Supporter Engagement Team.

Skills, qualifications and experience

Are you passionate about creating a fair world for everyone?

At the heart of our Public Fundraising Strategy is the delivery of the best supporter experience to engage our loyal supporters and reach out to new audiences, plus motivate the public to engage with our vision and purpose: A fair world for everyone: Creating lasting change through volunteering.

We are looking for an experienced senior supporter engagement officer (retention) with excellent communication skills. You will develop and deliver fundraising campaigns that inspire VSO’s warm supporters to donate, including appeals and telemarketing, among other activities. You will work as part of the retention team and develop strong relationships with teams across VSO raising the profile of the Fundraising team and campaigns.

Competencies and Behaviour

You have a minimum of three years’ experience in direct marketing fundraising to drive income and manage attrition and engagement of supporters. You can demonstrate strong project management experience working across multiple stakeholders, both internal and external, with great attention to detail in all areas of work, including in project management and feeding back and shaping effective and engaging fundraising copy. You have excellent understanding and experience of data segmentation and personalisation, be an excellent communicator and a high level of competency using Microsoft tools for presentation, campaign management and budget management.

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

Equal Opportunities

VSO promotes equal opportunities and values a diverse workforce.

We also offer a range of additional benefits:

• A friendly and supportive office environment
• Opportunities for flexible working and working from home
• Generous annual leave of 37 days (inclusive of public holidays)
• Competitive pension with Scottish Widows (matched at 5%)
• Cycle to work scheme
• Free parking
• Lockers and shower facilities
• Fun free lunch time activities like boot camp
• Professional development
• Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

If you’re interested in applying for this role, please download the job description for more information.

Once you’re ready to apply, click on ‘make an application’ below to complete the online form.

Make an application

VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).

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