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IT Support Analyst


Type of role:Business, management and IT
Location:Kingston upon Thames, United Kingdom
Salary:£25,000 to £27,000 according to experience
Contract type:Permanent
Full Time:35 hours per week
Application Closing Date:3 Mar 2019
Interview date:TBC
Start date:As soon as possible

VSO is the world's leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It's a highly effective approach that works, and today is helping millions of people in some of the world's poorest communities lift themselves out of poverty.

Role overview

Use your skills to do something different, worthwhile and hugely rewarding! This is an exciting role as part of our IT Service Desk, in a vibrant location and with great teammates. You will help provide IT Support services to VSO team members across the globe. You will interact with different people and cultures, providing first and second line support for VSO applications and services. Responsibilities include Windows 10 support, laptop builds, AV and telephony support and Office 365 support. You will also be exposed to project work within the business and work closely with Solutions Delivery and Infrastructure teammates.

Skills, qualifications and experience

We require a person with a "can do" attitude, who has experience providing IT and desktop support to internal users. This role offers the opportunity to progress within the organisation as you develop your skills through training and learning from colleagues. This is an ideal opportunity for someone who is looking to develop their experience and pick up new skills in a busy and motivating environment. Your passion for customer service and helping others will enable you to help deliver on VSO’s People First strategy, which puts people at the centre of everything we do.

Competencies and Behaviour

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

VSO promotes equal opportunities and values a diverse workforce. We also offer a range of benefits, including;

• A friendly and supportive office environment
• Opportunities for flexible working and working from home
• Generous annual leave of 37 days (inclusive of public holidays)
• Competitive pension with Scottish Widows
• Employee and Volunteer Assistance Programme
• Personal accident insurance
• Season Ticket Loan
• Cycle to work scheme
• Professional development
• Additional Leave for Parents and Carers
• VDU Eye Care Vouchers

This role is based in London (Kingston upon Thames).
VSO is unfortunately unable to provide sponsorship, so candidates MUST have the right to work in the UK.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

If you’re interested in applying for this role, please download the job description for more information.

To submit your application, click on ‘Make an application’ and complete all relevant fields on the online application form.

Make an application
VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).

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